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We handle returns on a case-by-case basis with the ultimate goal of making our customers happy. We stand behind our goods and services, and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We believe that when we treat our customers fairly, they in turn are fair with us. We apply refunds to the tender with which returned items were purchased. If we choose to provide a refund and no record of sale is available, we'll ask for personal identification and a refund will be provided at the current price.
Unfortunately, we cannot accept returns after 30 days of purchase date. Please contact us as soon as possible regarding any claims for misprinted/damaged/defective items or packages lost in transit. We may require photos to be submitted before accepting a return or exchange. It is always best to include photos with your initial claim for any misprinted/damaged/defective items to avoid delays.
• Start your return online by filling out the form below.
• Ship your items with the prepaid shipping label that we’ll email to you to print at home.
• Returns are processed in 10–14 business days and refunds can be expected 5–7 business days after processing.
All refunds will be credited to your original form of payment. If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at current price.
If you ordered by credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return.
Unfortunately, we cannot refund shipping charges.
Your receipt or order number helps us locate your purchase the fastest. If you don't have a receipt, we should be able to find the purchase in other ways, but we may ask you for more information so we can better assist with your request. If no record of sale is available and we choose to provide a refund, your personal identification will be required to process the return and the return is provided at current price.
Check your packing slip or order confirmation email. We can process your return faster with an order ID number. If you don’t have an order ID number, please contact us via email at retail@qualitytimerentals.com concerning your request.
